Disney Blu-ray and DVD Support Frequently Asked Questions
- If Combo Pack includes 4K UHD, the words "4K Ultra HD" will be included in the format information banner at the top of the movie package.
- No. All bonus features are available in either HD or SD.
- Dolby Atmos™ audio technology adds new levels of depth and realism to your movie viewing experience. For more information, click here.
- No. An Ultra HD Blu-ray player is needed to play 4K UHD discs.
- Yes. Ultra HD Blu-ray players support existing Blu-rays and DVDs.
- Manufacturers may update their Blu-ray player firmware in order to add new functionality and rectify known playback issues. For optimal performance, we recommend checking for available updates. For further information on a specific player, please click on one of the major Blu-ray player manufacturers links below.
Select Player Manufacturer For Latest Firmware Updates:
Dell Drivers & Downloads | 1-800-624-9896
HP Support & Drivers | 1-800-474-6836
Insignia | 877-467-4289
JVC | 800-252-5722
LG Electronics Support |1-800-243-0000
Magnavox | 800-705-2000
Panasonic BD Product Support | 1-800-211-7262
Pioneer Blu-ray & DVD Support | 1-800-421-1404
Samsung Download Center | 1-800-726-7864
Sharp Firmware Update | 1-800-237-4277
Sherwood | 800-962-3203
Sony Electronics Support & Registration | 1-866-909-7669
Sony PS3 System Software Update | 1-800-345-7669
VIZIO | 888-849-4623
Yamaha | 1-714-522-9105
Player Issues
If you experience any difficulty playing your Blu-ray discs, please ensure that your player has an available manufacturer update. If you are still experiencing issues after you update your player, please report your issue in our Contact Us section. Sometimes when you play a DVD or Blu-ray, there will be no audio when the movie starts to play. This is normally caused when your player defaults to the incorrect audio track. To correct this issue, please follow the steps below:
1. Play the movie.
2. Locate the "Audio" button on your player's remote control.
3. Press the "Audio" button as many times as needed until the correct audio track is selected, and you can hear the full movie audio.
If these tips do not resolve your issue, please contact us and we will be happy to provide further assistance.
DVDs and DVD players are created for specific regions of the globe due to variations in releases and markets. To properly play a DVD, the DVD player must be the same region as the disc being played. A number in a globe icon identifies the region of both the disc and the player. This region number can be found on both the discsÂ’ packaging and the disc itself. On the DVD player, it is usually displayed on the back panel of the player.
The 8 Regions are listed below:
1: Canada, U.S., and U.S. Territories
2: Japan, Europe, South Africa, and the Middle East (Including Egypt)
3: Southeast Asia, East Asia, and Hong Kong
4: Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and the Caribbean
5: Former Soviet Union, Indian Subcontinent, Africa, North Korea, and Mongolia
6: China
7: Not assigned
8: Special International Venues (airplanes, cruise ships, etc.)
Blu-ray discs also have region coding similar to DVDs. However, instead of eight regions, Blu-ray uses only three:
Region A: North, Central, South America, Japan, Korea, and Southeast Asia.
Region B: Europe (EU), Africa, Middle East, Australia, and New Zealand.
Region C: Russia, India, China, and the rest of the world.
Select titles are released as Region ABC, meaning they are playable in all regions.
- For a full list of all Disney movies, please visit our All Movies List Page. To learn more about your favorite Disney movies, click on the title and find clips, cast information, Blu-ray and DVD bonus features, and more!
- Since DVDs and Blu-ray discs are read by a laser, they are resistant - to a point - to fingerprints, dust, smudges, and scratches. However, surface contaminants and scratches can cause playback errors, so it's a good idea to take care of your discs.
- Handle only at the hub or outer edge; don't touch the shiny surface with greasy fingers.
- Store in a protective case when not in use.
- Do not bend the disc when taking it out of the case, and be careful not to scratch the disc when placing it in the case or in the player tray.
- Make certain the disc is properly seated in the player tray before you close it.
- Keep away from radiators/heaters, hot equipment surfaces, direct sunlight (near a window or in a car during hot weather), pets, small children, and other destructive forces. Magnetic fields have no affect on DVDs.