Redeem Digital Movie Support Frequently Asked Questions

What is a Digital Movie Code and how does it work?

A Digital Movie Code is an alphanumeric Code printed on a paper insert included inside combination disc + code packages (which include a DVD, Blu-ray, and/or 4K/UHD disc(s) and a digital code).  Such Codes can be redeemed through Movies Anywhere or RedeemDigitalMovie.com for licensed access to a digital version of the movie with the participating provider of your choice from any compatible web browser on a compatible connected device.

What if my Digital Movie Code is missing, lost, or blank?

Your Digital Movie activation code can be found in qualifying DVD, Blu-ray and UHD cases. The Digital Movie code is the same code as the Disney Movie Insiders code.

If your Digital Movie code was missing, lost, or blank, please submit an email via our Contact Us page. When contacting us, please be sure to include the following information:

- Movie title and 6-digit stock number listed on the base of the spine of your DVD or Blu-ray package. This number will start with either a 0 or a 1.

- The store from which your movie was purchased.

What should I do if I get an "invalid code" error message when I try to redeem my Digital Code?

If you receive a "This is not a valid code" error message when you try to enter your code at RedeemDigitalMovie.com, please try the following troubleshooting tips:

- Verify your purchase includes a Digital Code. Please see the insert for further details.

- Verify your Digital Code is eligible on RedeemDigitalMovie.com. Check the text printed on the outer edge of one of the movie discs or on the bottom of the combination packaging from which you obtained your digital code. If you see the words "Distributed by Buena Vista Home Entertainment" in these locations, the digital code included in your combination package is redeemable on RedeemDigitalMovie.com.

- Verify you are entering the correct characters; some letters and numbers look similar and use of incorrect characters may be causing the error message. For example, B vs. 8, S vs. 5, 0 vs. O, I vs. 1 and W vs. VV.

If you have confirmed that the digital code enclosed in your combination product packaging is entered correctly but you still receive an error message, please submit an email via our Contact Us page to request a new code.

How can I tell if my product purchase includes a Digital Movie Code?

Please see the insert for further details.

Does the unique code for the Disney Digital Movie expire?

Yes. Digital Movie codes are subject to expiration. Please check your movie packaging or Contact Us for further details.

Where can I find my Digital Movie activation code?

Your activation code can be found on an insert inside your DVD or Blu-ray disc package.

Can I redeem my Digital Movie Code more than once?

Your unique Digital Movie Code can only be redeemed once.

How can I tell if my Digital Code can be entered to redeem a digital movie on RedeemDigitalMovie.com?

Check the text printed on the out edge of one of the movie discs or on the bottom of the movie packaging. If you see the words "Distributed by Buena Vista Home Entertainment" in these locations, the digital code included in your movie package is redeemable on RedeemDigitalMovie.com.

What is included with my Digital Movie?

Depending on which title you purchase and the participating provider you choose, your Digital Movie may include a high definition or standard definition version of your movie. High definition movies may adjust to standard definition on compatible devices or screens that do not support higher resolutions. Your Digital Movie may also include bonus features. Please check with your chosen provider for more details.

What happened to the Digital Copy Disc?

For many titles, a Digital Copy Disc is no longer necessary. You now have the flexibility to enter your code from most connected devices and enjoy your movie at home or anywhere you go!

Is an Internet connection required to redeem and watch my Digital Movie?

Yes, you will need to connect to the Internet in order to redeem your Digital Movie.

Playback will vary by participating provider. For download, once your movie has downloaded to your device an Internet connection is no longer needed. Streaming requires an Internet connection. Please check with your chosen provider for playback-specific questions.

What happens if my Digital Movie redemption is interrupted before it's complete?

You will have the opportunity to confirm whether your redemption was successful and try again if necessary. If you are not directed to a confirmation page, just enter your code again to find out what to do next.

How large is my Digital Movie file?

Typically, downloaded standard definition Digital Movie files take up approximately 1-2 Gigabytes of space, and high definition files can take up to 2-4 GB.  Bonus features can double these space requirements.

Why did I receive a second code?

Some participating redemption providers require a second code that is unique to their platform for Digital Movie redemption. Please follow your selected provider's onscreen instructions to complete your redemption with their code.

Why is my Digital Movie code different than my selected provider's code?

Your Digital Movie code is used to unlock your offers and confirms your eligibility for a Digital Movie. In order to redeem your Digital Movie in some cases you may need a separate code that is issued by your selected participating provider.

What else can I do with my Digital Movie code?

Your Digital Movie code provides you with access to various special offers, sweepstakes, upgrades, rewards and more. These offers vary by title and by territory and additional terms and conditions may apply; please enter your Digital Movie code to find out what you can unlock!

From how many participating providers can I redeem my Digital Movie?

Each Digital Movie code allows you to redeem with your choice of one participating provider, so please choose carefully. Explore your options.

What are my provider's system requirements?

Each participating provider has different system requirements. Please visit their FAQs for the most up-to-date information.

What happens if I delete my Digital Movie from my device?

Your selected provider's standard usage rules apply. Please refer to your selected provider's FAQs to verify

I cannot access my movie or my movie will not play. What should I do?

Please contact your selected provider's customer service for issues with playback.

On which device(s) can I watch my Digital Movie?

Device availability and usage rules will vary by participating provider. Please refer to their FAQs for more information. 

Still have questions about Digital Movies?

Please contact us or call 1-800-723-4763 (US)/1-888-877-2843 (Canada).