What should I do if I get an "invalid code" error message when I try to redeem my Digital Code?

If you receive a "This is not a valid code" error message when you try to enter your code at RedeemDigitalMovie.com, please try the following troubleshooting tips:

- Verify your purchase includes a Digital Code. Please see the insert for further details.

- Verify your Digital Code is eligible on RedeemDigitalMovie.com. Check the text printed on the outer edge of one of the movie discs or on the bottom of the combination packaging from which you obtained your digital code. If you see the words "Distributed by Buena Vista Home Entertainment" in these locations, the digital code included in your combination package is redeemable on RedeemDigitalMovie.com.

- Verify you are entering the correct characters; some letters and numbers look similar and use of incorrect characters may be causing the error message. For example, B vs. 8, S vs. 5, 0 vs. O, I vs. 1 and W vs. VV.

If you have confirmed that the digital code enclosed in your combination product packaging is entered correctly but you still receive an error message, please submit an email via our Contact Us page to request a new code.